We retain the exclusive right to decline any order you submit to us. At our sole discretion, we have the authority to restrict or cancel the quantities purchased by an individual, per household, or per order. Such restrictions may extend to orders placed under the same customer account, using the same credit card, and/or having the same billing and/or shipping address.
In the event that we modify or cancel an order, we will make reasonable efforts to notify you. We will do so by reaching out to the email address and/or billing address/phone number you provided when placing the order. Furthermore, we reserve the right to limit or prohibit orders that, based on our independent assessment, seem to be placed by dealers, resellers, or distributors.
You are obligated to furnish current, complete, and accurate purchase and account information for all transactions made at our pet supplies store. It is your responsibility to promptly update your account details and other relevant information, including your email address, credit card numbers, and expiration dates. This ensures that we can successfully process your transactions and contact you whenever necessary.
For a more comprehensive understanding of our policies, please carefully review our Returns and Refund Policy.
Should you have any inquiries or concerns, please do not hesitate to get in touch with us.
Contact Information
- Address: 30 N Gould St Suite N, Sheridan, WY 82801 USA
- Telephone: +1 8384523951
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we guarantee to respond to you within 24 hours.